Director - Sales Development Representative

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia | Sales | Full-time

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MoEngage is an insights-led customer engagement platform, trusted by 1,200+ global consumer brands. As a Great Place to Work Company we are a young, fast-paced and intelligent customer engagement platform that fosters a culture of innovation, ownership, freedom, and fun while building future-ready technology products. Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyzes billions of data points generated by customers and their devices in order to predict their behavior and engage them at every touchpoint throughout their lifecycle with personalized communication.

 

In just eight years since our inception, we have worked with leading Fortune 500 brands such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, Bigbasket, and Sharechat, with a global presence that encompasses 35 countries. We currently have offices in San Francisco, Boston, London, Dubai, Ho Chi Minh city, Bangkok, Kuala Lumpur, Singapore, Sydney, Vietnam, Berlin, Jakarta, and Bengaluru.

The care we give to our customers is quite high! Our achievement of top service and support ratings in Gartner's Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports is a testament to that. Another commendable quality is our people-centric culture, as we have recently been included in Battery Ventures' top 25 private cloud computing companies. As recognized by the DivHERsity Awards, we are one of the top 20 diversity companies in the world, while the Economics Times names us as one of the Top Organizations for Women.

Will you be able to thrive in a fast-paced environment where innovation, speed, and customer-centric thinking are the norm? Is it your passion to uncover opportunities others are unaware of and to champion them? Do you crave ownership and a chance to be a part of something that matters? If so, this may be a worthwhile opportunity for you!

MoEngage is looking for a seasoned leader for its Sales Development (SDR)- SEA team. We are looking for someone who is fanatical about their customers and team members, who can enable, coach and develop a team to engage with prospects and discover how our products can solve their problems. 

 

Responsibilities:

  • Conduct lead pipeline reviews and forecast business activity in the funnel
  • Monitor our competition, new products and market conditions to further understand what our future customers will require
  • Refine the sales pitch and process to achieve optimum results
  • Help create a fun, high energy environment where people love coming to work
  • Work closely with Sales and Marketing leadership to ensure the success of all campaigns, be able to provide feedback on the quality of MQLs received and setting requirements
  • You will hire, onboard, train, manage and develop a team of Sales Development Reps (SDR)
  • Ensure SDR Team members improve performance and abilities over time by providing coaching and feedback in 1:1s
  • Work closely with other members of the Sales Leadership team to build forecasts and take ownership for delivering the agreed volume of SQL's/pipeline, as appropriate

 

Qualifications:

  • 10+ years of selling experience in a software company (SaaS experience is an advantage)
  • You will be an outstanding people manager with a successful track record of people development, leadership and coaching
  • You will also have a keen understanding of the lead “funnel” as this is an essential requirement
  • Proven ability to meet quotas has given you a great understanding of commonly-used concepts, practices, policies, and procedures mean you’re already a pro at using CRM 
  • Experience selling SaaS solutions is a very important component of our business and therefore important for the SDR manager role
  • People management experience is a must for this role
  • Handling a fast-paced environment and challenging workload is no problem for you: you’re also highly organized, motivated, and have a strong desire to succeed
  •  You’re a great communicator: you have excellent interpersonal, presentation, and communication skills, and you work equally well individually or as part of a team - and you’re always professional and courteous to everyone you meet

 

Why Join Us!

At MoEngage, we are passionate about our team and technology - see below to know more about us.

Life@MoEngage

Tech@MoEngage

Scale @MoEngage

We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.