Associate Program Manager

Bengaluru, Karnataka, India | Customer Success Team | Full-time

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About MoEngage

MoEngage Inc. is a fast-paced startup that’s helping companies run smart marketing efforts in their effort to reach the customer. We are a leading Marketing Technology Stack provider that is helping brands redefine their customer engagement in the mobile era. Brands use MoEngage to drive long-term, personalised and context-based engagement across channels to help achieve increased customer retention as well as customer LTV. Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyses billions of data points generated by customers and their devices, to predict customer behavior and build marketing campaigns that proactively engage users.

In just seven years since inception, MoEngage is working with leading brands across e-commerce, entertainment, travel, publishing and banking domains among others. With marquee clients like Traveloka, Bukalapak, Kredivo, Vodafone, Oyo, Airtel, McAfee, MoEngage has over 250+ paying Customers in the Enterprise & Internet companies space in India, US, South East Asia & EU. With a global presence spanning 35 countries, MoEngage has offices in San Francisco, Singapore, Berlin, Jakarta, and Bengaluru.

 

Responsibilities

  • Strategize, plan, and execute 1-to-many customer programs

  • Help scale the programs globally

  • Maintain an up-to-date database of customer contacts

  • Work with internal teams to create programs related to assets, creatives, templates, etc.

  • Drive registrations for various program webinars

  • Track, measure, and report program performances

  • Analyze program data and share insights, improve program experience

  • Manage multiple internal stakeholders and ensure smooth execution

  • Socialize /evangelize various programs with internal and external groups

  • Work with internal teams to obtain an in-depth understanding of the product and the documentation

    requirements.

  • Contribute inputs /prepare slides for weekly /monthly /quarterly internal reviews.

  • Contribute /collate content working with internal stakeholders for customer success newsletters.

  • Manage a calendar for all newsletters and programs

 

Requirements

  • Strong project management skills (some experience should be demonstrated to showcase project management experience)

  • Ability to put a structure around multiple moving threads

  • Knowledge of newsletter production and webinar program operations is essential (some experience is even better)

  • Experience in MS Office and Google Office space tools is essential

  • Good planning, interpersonal, negotiation, and communication (verbal and written) skills.

  • Ability to multi-task with multiple deadlines and/or milestone requirements

  • Strong attention to detail and commitment to quality, including proofreading, copy editing and

    maintaining design consistency.

  • Energetic and able to work in a highly dynamic environment.

 

Requirement / Experience

  • MBA preferred

  • 1-year experience
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