Sr. Implementations Manager

Boston, Massachusetts, United States | Professional Services | Full-time | Partially remote


MoEngage is a fast-paced startup that’s helping companies run smart marketing efforts in their effort to reach the customer. We are a leading Marketing Technology Stack provider that is helping brands redefine their customer engagement in the mobile era. Brands use MoEngage to drive long-term, personalized and context-based engagement across channels to help achieve increased customer retention as well as customer LTV. Sitting at the intersection of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyzes billions of data points generated by customers and their devices, to predict customer behavior and build marketing campaigns that proactively engage users.

In just six years since inception, MoEngage is working with leading enterprise and mid-market brands across e-commerce, entertainment, travel, publishing and banking. With a global presence spanning 35 countries, MoEngage has offices in San Francisco, Berlin, Jakarta, and Bengaluru. MoEngage is recognized by Gartner, Forrester, and G2 Crowd.

MoEngage has also been growing consistently through tough years like 2020 keeping our team at the center of our values, something Battery Ventures recognized by listing MoEngage as one of the top 25 Cloud Companies to work for during the pandemic.

MoEngage is looking for a Senior Implementation Manager to help new and existing customers with all aspects of implementing our solution. 

About the Role

  • Fully remote role with location preference Pacific or Central time zones
  • You will be the main point of contact for new customer technical and implementation teams to get new customers live or existing customers live with new projects 
  • Guide client tech team through the integration process
  • Plan and consult client marketing team on use cases and solutioning along with a Customer Success Manager
  • Coordinate between internal cross-functional teams globally
  • Ensure continuity between Sales and Customer Success
  • Reduce “Time to Revenue Recognition” and provide customers with a fast and effective on-boarding experience

Skills and Requirements

  • 5+ years experience in supporting customers with marketing technology solutions (email, push, SMS) or closely related solutions with understanding of technical, product and marketing disciplines
  • Good technical knowledge to help clients make appropriate customizations
  • Experience and understanding of Rest APIs
  • Experience in working on integrations with Android/iOS/other app platforms
  • Exposure to Mobile App Technologies is a plus
  • Experience in Front End Web Development is a plus
  • Experience in JIRA, Zendesk or similar ticketing tools is a plus
  • Exceptional project management and organizational skills - especially in coordinating meetings and follow ups with global stakeholders across multiple time zones and disciplines
  • Comfortable with communicating with all levels of team members internally and externally from C level executives to individual contributors
  • Previous experience in Customer Success or Support Engineer role for a SaaS company is a plus
  • SaaS and B2B experience is a must
  • Awareness on Information Security concepts and Best Practices