iOS Support Engineer

Bengaluru | Solutions Engineering | Full-time

MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site messages and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle.
Fortune 500 brands and Enterprises across 35 countries such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO and Bigbasket. MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month!
Our vision is to build the world’s most trusted customer engagement platform for the mobile-first world.
We promise to care about your customers as much as you do. And that justifies our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports. We have also been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic.
The engineer in this role will belong to the iOS SDK team of MoEngage and is a niche role for helping our customers across the globe to integrate our SDK on multiple frameworks of the iOS platform.
We are looking for a customer-obsessed and tech-savvy engineer who has development experience on iOS and the latest frameworks and who goes to all lengths and breadth of the product and relevant stakeholders to ensure our customers reap the best benefits of the MoEngage platform
Job responsibilities
  • Understand complex Integration requirements to solve customer business problems
  • Work on customer issues via Support tickets and help customer resolve issues when integrating our SDK in the iOS platform
  • Understanding of Technical/Integration solutions
  • Technical integration of B2B platform with customers, platforms, partners and communicate directly with internal and external stakeholders.
  • Provide technical consultation to companies integrating with B2B business
  • Troubleshoot, investigate and resolve customer issues via various support channels like calls, zendesk tickets, and emails
  • Closely work with iOS Engineering team on debugging issues, understand the new features or release pipeline, work on individual tasks provided by engineering tech leads
  • Help Sales Engineering, Customer Success and Onboarding team to guide new and premium customers to integrate MoEngage SDK with their iOS applications seamlessly without any issue after understanding their use cases
  •  Awareness on Information Security concepts and Best Practices
Skills required
  • At least 2 years of experience in iOS Application development
  • Great communication and interpersonal skills and a team player
  • Hunger for resolving customer issues and provide best class technical guidance and support for integration issues or queries
  • Sound knowledge of Objective C/ Swift programming languages.
  • Solid understanding of object-oriented programming
  • Up to date with recent iOS releases
  • Proficient knowledge of UIKit, LifeCycle methods, and tools like Xcode
  • Have published one or more iOS apps in the app store
  • Good to have experience with JavaScript/React-Native/Flutter/Xamarin
  • Open to learning new frameworks.