Deal Desk Analyst

Bengaluru | Sales Enablement & Ops | Full-time

Apply

MoEngage Inc. is a leading Marketing Technology Stack provider that is helping brands redefine their customer engagement in the mobile era. Brands use MoEngage to drive long-term, personalized and context-based engagement across channels to help achieve increased customer retention as well as customer LTV.

Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyses billions of data points generated by customers and their devices, to predict customer behaviour and build marketing campaigns that proactively engage users.

In just three years since inception, MoEngage is working with leading brands across e-commerce, entertainment, travel, publishing and banking domains among others. With a global presence spanning 35 countries, MoEngage has offices in San Francisco, Berlin, Jakarta, and Bengaluru.

We are a young, fast-paced workplace that fosters a culture of innovation, ownership, freedom, and fun while building tech products of the future. Our teams are comprised of self-driven, passionate, smart individuals from top-tier institutes who are young achievers.

 

What you will do 

  • Assist Sales & CS teams with non-standard and complex quote execution 
  • Review deals for accurate terms, billing information and product entitlements to ensure that the data is captured accurately in MoEngage internal systems 
  • Improve workflows, processes, and automation to increase the effectiveness of Deal Desk
  • Partner with cross functional teams (finance, legal, implementation, product) to understand evolving business needs and support them wherever needed
  • Maintain current knowledge of MoEngage product offering, pricing & packaging models
  • Be a custodian of Customer Entitlements globally and make sure the information is updated in all downstream systems (GainSight, NetSuite & Billing Software) 

 

Preferred skills and background

  • Experience working with DealHub CPQ and Salesforce CRM preferred 
  • Basic understanding of SaaS subscription models 
  • Minimum 2 years experience in Deal Desk role in a SaaS company 
  • Great attention to detail and appetite to learn
  • Exemplary written and verbal communication skills 
  • Team player who loves to collaborate cross-functionally and globally to support the business goals