Associate Customer Success Manager - Bangalore

Bengaluru, Karnataka, India | Customer Success Team | Full-time | Partially remote

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About MoEngage

MoEngage Inc. is a fast-paced startup that’s helping companies run smart marketing efforts in their effort to reach the customer. We are a leading Marketing Technology Stack provider that is helping brands redefine their customer engagement in the mobile era. Brands use MoEngage to drive long-term, personalised and context-based engagement across channels to help achieve increased customer retention as well as customer LTV. Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyses billions of data points generated by customers and their devices, to predict customer behavior and build marketing campaigns that proactively engage users.

In just seven years since its inception, MoEngage has been working with leading brands across e-commerce, entertainment, travel, publishing, and banking domains among others. With marquee clients like Traveloka, Bukalapak, Kredivo, Vodafone, Oyo, Airtel, McAfee, MoEngage has over 250+ paying Customers in the Enterprise & Internet companies space in India, the US, South East Asia & EU. With a global presence spanning 35 countries, MoEngage has offices in San Francisco, Singapore, Berlin, Jakarta, and Bengaluru.

As a part of the Customer Success team at MoEngage, here are some things you can expect:
  • ● Onboard customers with Integration support and drive adoption of the product
  • ● Be the point of contact for Accounts and be responsible for the growth of the customer
  • ● Build relationships with marketing and product team POCs of the customer
  • ●  Provide relevant CRM and mobile marketing automation expertise to the Customers
  • ●  Advise clients on the most effective ways to use the MoEnagage Platform
  • ●  Be a Product Evangelist, consulting the top internet companies on their growth

Skills 

  • ●  1 to 3 years of experience with clients or managed accounts, across Technical, Presales, and Technical Account Management
  • ●  Understanding of the Mobile Ecosystem & App Marketing. Previous experience in a Success or Support Engineer role for a Saas company is a plus.
  • ●  Ability to understand customer requirements and see how MoEngage can add value in various ways.
  • ●  Take ownership of the relationship post-sales and grow the customer
  • ●  Champion the product and be an evangelist
  • ●  Empathy - Needed in any client-facing role, also important for working with other teams.
  • ●  Strong written and verbal communication skills Perks
  • ●  Work at Scale and challenge yourself
  • ●  Work with a smart team which grew up in the Mobile First world
  • ●  Work on an award-winning product, tech and scale
  • ●  We have you sorted with our coolest tech and software- Gainsight
  • ●  Our learning program - Xcelerator to power your learning goals
  • ●  CSM Leaders like nowhere else and the coolest team you can imagine
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