MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.  

MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.

For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave™: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave™ 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

“Looking for a designer who understands the user/customer like nobody else.” 

A designer who can understand the needs of the customer and translate them into actionable design. Somebody who can empathize with the customer through his journey, while using their knowledge of the platform to not only determine how best the customer can accomplish his/her goals but also understand why the customers use a platform and use that as a way to build the next steps of the platform.

Responsibilities:

• Partner closely with Product, Engineering, and UX Research to drive product strategy and to design simple experiences that our customers love
• Own end-to-end user journey and all aspects of design execution from ideation to prototyping, to user testing, to final production
• Participate in our design critique process, to receive and provide feedback on design work
• Conduct user interviews remotely or in person, conduct user testing sessions, card sorting, and affinity mapping, conduct both qualitative and quantitative tests and analyze the data
• Design high-impact, functional User Interfaces for web, mobile, and other mediums
• Understand product requirements, and design accordingly
• Empathize with the user through their journey(ies) and understand their needs
• Communicate with users, researchers, product and tech teams to ensure everyone understands what is needed 
• Understand, discuss & present user research findings
• Manage and contribute to the MoEngage Design System

 Ideal Candidate

• Has 4-8 years of relevant experience in product design
• Has a bachelor's or master's degree in design, human-computer interaction, or other related areas
• Has experience with designing scalable end-user, business web-based applications
• Has a bias for rapid prototyping & experimentation
• Has an exceptional portfolio that highlights your work and specific contributions to user-centered design solutions (Product design, UX Design)
• Has the willingness to learn, experiment, and take ownership
• Has Excellent verbal and written communication skills
• Empathize with the user through their journey(ies) and understand their needs. Understand, discuss & present user research findings
• Well-versed in analyzing user behavior, product usage, and usability metrics to build data-driven design solutions.
• Has a knack for planning well, setting & communicating timelines & delivering delightful results
• Has decent hands-on experience with SaaS / Enterprise-level applications
• Visual design knowledge and/or user research proficiency is a bonus

Educational qualifications preferred

• Category: Bachelor's Degree, Master's Degree, Professional Course in HCI, HFI, or any other User-centric design curriculum. 
• Field specialization: Art, Art Studies/General, Computer Software Engineering, Design and Applied Arts, Design and Visual Communication, Interaction Design.
• Degree: Bachelor of Engineering - BE, Bachelor of Fine Arts - BFA, Bachelor of Technology - BTech, Master of Fine Arts - MFA, Bachelors of Design, Masters of Design 

At MoEngage, we are passionate about our team and technology - see below to know more about us and technology.

Tech @MoEngage | Scale @MoEngage | Life @MoEngage

We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.