About MoEngage

MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site messages and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle.

Fortune 500 brands and Enterprises across 35 countries such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO and Bigbasket use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month!

Our vision is to build the world’s most trusted customer engagement platform for the mobile-first world.

We promise to care about your customers as much as you do. And that justifies our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports. We have also been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic.

As a part of the Solutions Engineering team at MoEngage, here are some things you can expect:

• Continuous learning on the end to end product and exposure to our cutting edge tech stack.

• Each day is fast paced and challenging with new and priority customers getting onboarded in very close quarters

• The prime and critical focal point for the company.

• Be part of growing team and has immense visibility across the organization

• Flexible culture and all doors open to drive ownership and leadership.

• Clear cut career path defined for desired opportunities and new responsibilities to be taken up that assures growth or movement up the career ladder.

NOTE: This is not a developer profile and does not involve coding.

Responsibilities

• Investigating, troubleshooting, diagnosing and resolving technical issues in a cloud/SaaS environment

• Communicating effectively (both verbal and written) with our customers and internal stakeholders 

• Customer obsessive and roll up the sleeve attitude to help resolve customer issues or queries with a minimum resolution time

• Adding recurring issues to knowledge base articles or FAQs to minimize the turnaround time on closing support tickets

• Give constant and constructive feedback to team leads , product and engineering team to improve customer experience and suggest process improvements.

• Problem solving, having a natural curiosity and demonstrating the ability to learn rapidly

• Communicating well with different audiences (developers, technical and non-technical users)

• Should be flexible to work in shifts based on business requirements, including night shifts

Preferred Skills:

• Adept in any one or more programming languages like Python,Java,Javascript,Angular,React, HTML/CSS

• Exposure to Linux/Unix operating systems and REST API

• Exposure to Database (SQL/Mongo) would be a huge plus

• Exposure and hands on experience in one of the following like AWS,Kafka and ElasticSearch would be highly preferred

• Excellent communication skills in written and spoken English