About MoEngage

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.  

MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.

For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave™: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave™ 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

As a part of the Solutions Engineering team at MoEngage, here are some things you can expect:

• Continuous learning on the end to end product and exposure to our cutting edge tech stack.

• Each day is fast paced and challenging with new and priority customers getting onboarded in very close quarters

• The prime and critical focal point for the company.

• Be part of growing team and has immense visibility across the organization

• Flexible culture and all doors open to drive ownership and leadership.

• Clear cut career path defined for desired opportunities and new responsibilities to be taken up that assures growth or movement up the career ladder.

NOTE: This is not a developer profile and does not involve coding.

Responsibilities

• Investigating, troubleshooting, diagnosing and resolving technical issues in a cloud/SaaS environment

• Communicating effectively (both verbal and written) with our customers and internal stakeholders 

• Customer obsessive and roll up the sleeve attitude to help resolve customer issues or queries with a minimum resolution time

• Adding recurring issues to knowledge base articles or FAQs to minimize the turnaround time on closing support tickets

• Give constant and constructive feedback to team leads , product and engineering team to improve customer experience and suggest process improvements.

• Problem solving, having a natural curiosity and demonstrating the ability to learn rapidly

• Communicating well with different audiences (developers, technical and non-technical users)

• Should be flexible to work in shifts based on business requirements, including night shifts

Preferred Skills:

• Adept in any one or more programming languages like Python,Java,Javascript,Angular,React, HTML/CSS

• Exposure to Linux/Unix operating systems and REST API

• Exposure to Database (SQL/Mongo) would be a huge plus

• Exposure and hands on experience in one of the following like AWS,Kafka and ElasticSearch would be highly preferred

• Excellent communication skills in written and spoken English