Learning & Development Partner

Bengaluru | People & Culture | Full-time


About MoEngage

MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site messages, and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle.

Fortune 500 brands and Enterprises across 35 countries such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, Bigbasket, and Tokopedia use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month!

Our vision is to build the world’s most trusted customer engagement platform for the mobile-first world.

 We promise to care about your customers as much as you do. And that justifies our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports. We have also been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic.

Job Responsibilities:

  • Program manage & Collaborate with business subject matter experts to design and deliver internal onboarding material, while keeping it up-to-date and relevant while managing end-to-end LMS process
  • Research, build, Develop engaging and impactful course content for various training programs, supporting the development of a learning academy within the organization
  • Transform existing training materials into digital formats, incorporating interactive elements and multimedia components to enhance the learning experience.
  • Program manage the learning and organizational development initiatives and work with stakeholders to achieve effective outcomes
  • Deliver onboarding & specific soft skills training to the internal audience.
  • Manage training operational activities such as data management, dashboards, internal/external audits, and the measurement of training effectiveness
  • Ensure compliance with mandatory training programs by monitoring completion rates, enforcing deadlines, and maintaining documentation.
  • Evaluate and update existing training programs to meet evolving needs and foster a culture of learning within the organization
  • Coordinate with external training partners to deliver specific trainings
  • Identify areas of improvement based on feedback received and take proactive measures to enhance the quality and impact of training programs
  • Willing to partner & collaborate with HRBP/HROPS teams on additional projects/initiatives.
  • Identify relevant learning materials, resources, and documents that are valuable for employees' development and future use & establish and maintain a user-friendly and secure content management system to host the internal e-library.
  • MBA degree in Human Resources, Organizational Development, or related field.
  • Proven experience in developing and delivering training programs.
  • Strong knowledge of instructional design principles, and learning technologies.
  • Familiarity with learning management systems and e-learning platforms.
  • Excellent project management and organizational skills.
  • Strong communication and interpersonal skills.
  • Ability to collaborate effectively with subject matter experts and stakeholders.
  • Detail-oriented with high standards for accuracy and quality.
  • Analytical mindset with the ability to gather and interpret data and metrics.
  • Proactive and self-motivated with the ability to work independently and prioritize tasks.