Implementation Manager- US

Bengaluru, Karnataka, India | Customer Success Team | Full-time

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MoEngage is an insights-led customer engagement platform, trusted by 1,200+ global consumer brands. As a Great Place to Work Company we are a young, fast-paced and intelligent customer engagement platform that fosters a culture of innovation, ownership, freedom, and fun while building future-ready technology products. Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyzes billions of data points generated by customers and their devices in order to predict their behavior and engage them at every touchpoint throughout their lifecycle with personalized communication.

 In just eight years since our inception, we have worked with leading Fortune 500 brands such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, Bigbasket, and Sharechat, with a global presence that encompasses 35 countries. We currently have offices in San Francisco, Boston, London, Dubai, Ho Chi Minh city, Bangkok, Kuala Lumpur, Singapore, Sydney, Vietnam, Berlin, Jakarta, and Bengaluru.

 The care we give to our customers is quite high! Our achievement of top service and support ratings in Gartner's Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports is a testament to that. Another commendable quality is our people-centric culture, as we have recently been included in Battery Ventures' top 25 private cloud computing companies. As recognized by the DivHERsity Awards, we are one of the top 20 diversity companies in the world, while the Economics Times names us as one of the Top Organizations for Women.

Will you be able to thrive in a fast-paced environment where innovation, speed, and customer-centric thinking are the norm? Is it your passion to uncover opportunities others are unaware of and to champion them? Do you crave ownership and a chance to be a part of something that matters? If so, this may be a worthwhile opportunity for you!

 

About the role:

  • Own and Manage the client integration and onboarding process
  • Guide client tech team through the integration process
  • Plan and consult client marketing team on use cases and solutioning
  • Coordinate between internal cross-functional teams
  • Ensure continuity between Sales and Customer Success
  • Reduce “Time to Revenue Recognition” and provide customers with a fast and effective on-boarding experience

 

Key Responsibilities:

  • Project Management skills with an organized approach
  • Documentation of Integration Processes and Best Practices
  • Good technical knowledge to help clients make appropriate customizations
  • Experience and understanding of Rest APIs
  • Experience in working on integrations with Android/iOS/other app platforms
  • Exposure to Mobile App Technologies is a plus
  • Experience in Front End Web Development is a plus
  • Experience in CRM, marketing automation platforms is a plus
  • Experience in JIRA, Zendesk or similar ticketing tools is a plus
  • Exposure to Analytics tools like GA, GTM etc. nice to have

 

 Perks

  • Work at Scale and challenge yourself
  • Work with a smart team which grew up in the Mobile First world
  • Free Lunch and Snacks plus caffine all day
  • TT table, Poker nights and team outings

 

Why Join Us!

At MoEngage, we are passionate about our team and technology - see below to know more about us.

Life@MoEngage

Tech@MoEngage

Scale @MoEngage

We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.