Implementation Manager- US

Bengaluru, Karnataka, India | Customer Success Team | Full-time

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About MoEngage

MoEngage is a young, fast-paced workplace that fosters a culture of innovation, ownership, freedom, and fun while building tech products of the future. Our teams are comprised of self-driven, passionate, smart individuals from top-tier institutes who are young achievers. 

Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyses billions of data points generated by customers and their devices, to predict customer behaviour and build marketing campaigns that proactively engage users.

In just six years since inception, MoEngage is working with leading brands across e-commerce, entertainment, travel, publishing and banking domains among others. With a global presence spanning 35 countries, MoEngage has offices in San Francisco,Singapore,Vietnam, Berlin, Jakarta, and Bengaluru.

We have been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic.

Our inclusion on this list highlights our ability to lead during a crisis and is a huge testimony to the people-driven culture we have.

Can you thrive and excel in a fast-paced ecosystem where innovation, speed and user centric product thinking are the norms? Do you enjoy discovering opportunities others do not even know exist and are geared to champion them? Are you driven by ownership and a chance to make an impact? If so, this opportunity may be for you!

 About the role:

  • Own and Manage the client integration and onboarding process
  • Guide client tech team through the integration process
  • Plan and consult client marketing team on use cases and solutioning
  • Coordinate between internal cross-functional teams
  • Ensure continuity between Sales and Customer Success
  • Reduce “Time to Revenue Recognition” and provide customers with a fast and effective on-boarding experience

Key Responsibilities:

  • Project Management skills with an organized approach
  • Documentation of Integration Processes and Best Practices
  • Good technical knowledge to help clients make appropriate customizations
  • Experience and understanding of Rest APIs
  • Experience in working on integrations with Android/iOS/other app platforms
  • Exposure to Mobile App Technologies is a plus
  • Experience in Front End Web Development is a plus
  • Experience in CRM, marketing automation platforms is a plus
  • Experience in JIRA, Zendesk or similar ticketing tools is a plus
  • Exposure to Analytics tools like GA, GTM etc. nice to have

 Perks

  • Work at Scale and challenge yourself
  • Work with a smart team which grew up in the Mobile First world
  • Free Lunch and Snacks plus caffine all day
  • TT table, Poker nights and team outings