Senior Pre-Sales Manager - North America

Bengaluru, Karnataka, India | Sales | Full-time | COVID-19 remote

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About MoEngage

MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site massages, and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle.

Fortune 500 brands and Enterprises across 35 countries such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, Bigbasket, and Tokopedia use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month!

Our vision is to build the world’s most trusted customer engagement platform for the mobile-first world.

 We promise to care about your customers as much as you do. And that justifies our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports. We have also been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic.

Requirements

  • Obsessed with solving customer problems.
  • Passionate commitment to proactively closing sales deals by creating a powerful value proposition that appeals to senior non - technical leaders
  • 5+ years of experience in a sales/solutions engineering role, with experience in the B2B SAAS space for enterprise accounts
  • A firm understanding of enterprise integration methodologies, best practices and API/SDK architecture and the unique opportunities mobile apps bring
  • A firm understanding of the challenges faced by B2C & B2C marketers and should be able to formulate firm strategies to tackle the same
  • Superior organisational skills working with multiple customers and can switch context quickly throughout the day with various competing demands
  • Technical experience/understanding in any of the following areas: Mobile & web platform, SaaS architecture and ESP architecture
  • Good technical knowledge to help clients make appropriate customizations
  • Experience running Proof of Concepts with a high conversion rate
  • Background in Customer Success, Account Management , project management, or technical pre-sales of digital techniques such as ad platforms and networks, marketing automation etc. is a good to have
  • Should be flexible to work for PST/EST time-zone.

Responsibilities

  • Understands and qualify customer goals and effectively articulate MoEngage's ability to bring value to customers
  • Understands the concept of ‘needs based selling’ and articulates and communicates using that language
  • Work in concert with the Account Executives to build and adapt sales strategies and drive towards successful sales into Global companies
  • Assist in sales stages such as demonstrations, Proof of Concept presentations (POC), RFP responses & business justification
  • Ensure the success of customer POCs through effective management of success criteria, planning and execution
  • Distil and advocate customer interests, needs and product feedback to Product Management, Engineering, Marketing and Sales
  • Maintaining awareness of internal roadmap and new product features to evangelise with customers and their feedback to MoEngage product management and engineering teams
  • Influence the improvement of Sales Engineering processes and practices
  • Continuously learn and update skills and keep aware of industry trends in the MarTech space