Sales Development Representative

Boston, Massachusetts, United States | Marketing | Full-time | Fully remote

Apply

MoEngage is an insights-led customer engagement platform, trusted by 1,200+ global consumer brands. As a Great Place to Work Company we are a young, fast-paced and intelligent customer engagement platform that fosters a culture of innovation, ownership, freedom, and fun while building future-ready technology products. Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyzes billions of data points generated by customers and their devices in order to predict their behavior and engage them at every touchpoint throughout their lifecycle with personalized communication.

In just eight years since our inception, we have worked with leading Fortune 500 brands such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, Bigbasket, and Sharechat, with a global presence that encompasses 35 countries. We currently have offices in San Francisco, Boston, London, Dubai, Ho Chi Minh city, Bangkok, Kuala Lumpur, Singapore, Sydney, Vietnam, Berlin, Jakarta, and Bengaluru.

The care we give to our customers is quite high! Our achievement of top service and support ratings in Gartner's Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports is a testament to that. Another commendable quality is our people-centric culture, as we have recently been included in Battery Ventures' top 25 private cloud computing companies. As recognized by the DivHERsity Awards, we are one of the top 20 diversity companies in the world, while the Economics Times names us as one of the Top Organizations for Women.

Will you be able to thrive in a fast-paced environment where innovation, speed, and customer-centric thinking are the norm? Is it your passion to uncover opportunities others are unaware of and to champion them? Do you crave ownership and a chance to be a part of something that matters? If so, this may be a worthwhile opportunity for you!

 

Sales Development Representative

MoEngage is looking for a highly motivated sales development representative (SDR) for the North America region. The SDR will be reporting into the SDR Manager for North America, and the key responsibilities are generating sales qualified leads and pipeline through a mix of outbound and inbound prospecting activities. The North American team is small and growing so there are many opportunities to move into different roles as the team builds. 

 

Responsibilities

  • Generate sales qualified opportunities and pipeline through a mix of outbound and inbound prospecting activities.
  • Account mapping/sourcing qualified leads that fit our target personas.
  • Develop new business via telephone and mass communication such as email, research and social media to introduce our company’s product and services and identify appropriate buyers within the target market.
  • Analyze and identify how MoEngage can solve our prospects’ engagement and retention challenges.
  • Identify key buying influencers within these prospects to determine budget and timeline.
  • Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales funnel.
  • Work with the marketing team in converting inbound leads for handoff to sales.
  • Work with the Sales Development Manager to develop and grow the sales pipeline to consistently meet weekly/monthly/quarterly revenue goals along with other KPIs.
  • Manage data for new and prospective clients in CRM, ensuring all communications are logged, information is accurate, documents are attached, and sales development dashboards are up to date.
  • Share best practice processes across the team and adopt new best practices for success.

 

Requirements

  • Must be based in the US or Canada
  • At least 1-2 years of relevant experience
  • A bachelor’s degree
  • Ability to work in a fast-paced and ever-changing remote environment
  • You’re comfortable collaborating with multiple teams, including sales development, marketing, and sales to help drive results
  • Strong listening, conversation, and presentation skills
  • Excellent organizational and time management skills
  • Plus, if you have:
    • Experience using a CRM (customer relationship management) system, web-conferencing software, or sales enablement tools
    • Previous SDR experience at a SaaS company 

 

Why Join Us!

At MoEngage, we are passionate about our team and technology - see below to know more about us.

Life@MoEngage

Tech@MoEngage

Scale @MoEngage

We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.