Senior Director - Sales Enablement

London, England, United Kingdom | Sales Enablement & Ops | Full-time

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About MoEngage

MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site messages, and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle.

Fortune 500 brands and Enterprises across 35 countries such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, Bigbasket, and Tokopedia use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month!

Our vision is to build the world’s most trusted customer engagement platform for the mobile-first world.

We promise to care about your customers as much as you do. And that justifies our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports. We have also been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic.

 

Responsibilities 

  • Collaborate with sales leadership, product and marketing to oversee development of robust enablement resources and programming across teams - from onboarding and training to ongoing learning and development to relevant content + sales assets needed to support GTM
  • Lead a team of Sales Enablement professionals across our European and North American offices
  • Act as liaison between domestic and international enablement teams and ensure core changes to sales motion, processes, tooling or messaging are adopted across regions + teams
  • Own the development/management of a rolling 12-18 month Sales Enablement roadmap
  • Oversee development and continuous improvement of sales playbooks by field sales role in tight collaboration with field sales and product marketing.
  • Launch and iterate sales skills programs in collaboration with external vendors 
  • Help create a development program for frontline managers to ensure they have the skills, knowledge, processes and tools required to lead their sales teams effectively
  • Design a success methodology for enablement teams to successfully handover programs to execution and delivery teams in the region
  • Regularly monitor the productivity of our GTM teams, and work with sales operations to establish metrics and objectives to increase the same.
  • Own and maintain the central knowledge system that acts as a repository for all enablement information + content for team
  • Oversee diligence and implementation of enablement & productivity tools in conjunction with our IT teams.
  • Own the planning and execution of our Sales meetings, and Sales Kickoff 

Qualifications

  • 10+ years of overall experience and min. 3 years experience leading a Sales Enablement team in a fast-growing SaaS environment with a strong track record of managing complex and challenging projects
  • Strong understanding of SaaS industry and different B2B sales motions
  • Experience working with senior stakeholders, in particular the CEO, CMO, Head of Sales, and Head of Customer Success 
  • Experience driving large and complex initiatives from framing the problem, conducting research/analysis to building the business and operational plans through to driving execution to success is required.
  • Experience working cross-functionally to develop and implement effective sales playbooks, processes & methodology, and deliver training programs that move the needle measurably on sales productivity
  • Excellent presentation skills - able to keep the audience engaged in a virtual environment with a great story telling ability and with good-looking visuals 
  • Minimum Bachelor’s degree is preferred; MBA Preferred 

 

Why Join Us!

At MoEngage, we are passionate about our team and technology - see below to know more about us.

Life@MoEngage

Tech@MoEngage

Scale @MoEngage

We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.