Lead Software Engineer - Outbound

Bengaluru, Karnataka, India | Outbound | Full-time | Partially remote

MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalisation at scale across multiple channels like mobile push, email, in-app, web push, on-site messages, and SMS. With AI-powered automation and optimisation, brands can analyse audience behaviour and engage consumers with personalised communication at every touchpoint across their lifecycle.
Fortune 500 brands and Enterprises across 35 countries such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, and Bigbasket use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month!
Our vision is to build the world’s most trusted customer engagement platform for the mobile-first world.
We promise to care about your customers as much as you do. And that justifies our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports. We have also been recognised as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic."
As part of the Engineering team at MoEngage, here are some things you can expect:
  • Make in India and build for the world at the scale of 500M active users, which no other internet company in the country has seen
  • Take ownership and be responsible for what you build - no micromanagement
  • Work with A players (some of the best talents in the country), and expedite your learning curve and career growth
  • Learn together from different teams on how they scale to millions of users and billions of messages.
  • and more importantly, have fun while you work on scaling MoEngage.

About OutBound Team

The outbound Team is one of the core teams in MoEngage responsible for sending 70 billion messages monthly across channels like Push, Emails, SMS, Webhooks, Facebook Audience etc. As a member of the OutBound Team, you would be working on developing high-performance solutions to deliver personalised and context-based notifications across various channels to help achieve increased customer retention. You will also be working on designing and building features to help clients to provide a customised experience for end users allowing them to have a more personalised experience at scale.

Here are some of the challenging projects we are working on as part of the OutBound Team

  • Scaling our current 70 billion notifications sending flow to 3x with improved monitoring and auto-healing systems in place
  • Identifying use cases which suit Golang for speed and reliability like sending 1 million push notifications in 1 minute
  • Identifying use cases where we have millions of writes and reads per second and move them to Scylla DB like Email, SMS click tracking
  • Constantly improving the reliability of our services like Elastic-cache, Mongo
  • Breaking down services to Microservices or running in library mode based on functionality and its importance
  • Improving SLAs from the current 99% to 99.99% to make sure we are a world-class product in the Customer Engagement space
  • Adding new product features support across channels at MoEngage.
Skill Requirements
  • 4-7 years of proven experience in coding for scalable web services (or) Rest APIs.
  • Expert in Java (or) Python-related technologies and frameworks.
  • Must have the ability to take accountability and ownership of the modules he owns.
  • Familiarity with at least one of the cloud computing infrastructures - GCP / Azure / AWS.
  • Tech Stack - Python, Falcon, Go, MongoDB, Kafka, Scylla, AWS (SQS S3), Linux
  • Familiarity with Data processing technologies like Kafka, Spark/Storm/Samza is a plus.
  • Awareness of Secure Development process and practices
  • Awareness of Information Security concepts and Best Practices
 Roles and Responsibilities:
  • Thinking big and executing with great focus with a milestone-based approach rather than the Big bang.
  • Designing and Coding by keeping scale, high availability, and cost-efficient in mind.
  • Mentoring and reviewing the code of fellow colleagues.
  • Leading a micro team within the team and adopting good tech processes and tools.
  • Owning problem statements and solutions built to solve them.
At MoEngage, we are passionate about our team and technology - see below to know more about us and technology.

Scale @MoEngage | Life @MoEngage | Blogs@MoEngage

We handle more than a billion messages everyday. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world class technology team.