Senior Consultant - Customer Growth Advisory

San Francisco, California, United States | Customer Success Team | Full-time

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About MoEngage

MoEngage is a fast-paced startup that’s helping companies run smart marketing efforts in their effort to reach the customer. We are a leading Marketing Technology Stack provider that is helping brands redefine their customer engagement in the mobile era. Brands use MoEngage to drive long-term, personalized and context-based engagement across channels to help achieve increased customer retention as well as customer LTV. Sitting at the intersection of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyzes billions of data points generated by customers and their devices, to predict customer behavior and build marketing campaigns that proactively engage users.

In just six years since inception, MoEngage is working with leading enterprise and mid-market brands across e-commerce, entertainment, travel, publishing and banking. With a global presence spanning 35 countries, MoEngage has offices in San Francisco, Berlin, Jakarta, and Bengaluru. MoEngage is recognized by Gartner, Forrester, and G2 Crowd.

MoEngage has also been growing consistently through tough years like 2020 keeping our team at the center of our values, something Battery Ventures recognized by listing MoEngage as one of the top 25 Cloud Companies to work for during the pandemic.

MoEngage is looking for a Dedicated Enterprise Account manager to work with one of our largest customers in the finance space. 

We are seeking Senior Growth Consultant for Customer Growth Advisory Group to work with top CXOs in India, understand their business and help them engage their customers better and achieve KPIs.

 

Responsibilities

  • You will apply your expertise in building world-class engagement and growth strategy for our customers, conquering business problems, addressing technical challenges using AI Platforms and technologies. 
  • You will be required to utilize the frameworks, problem solving skills, data analysis and pattern recognition skills to help our customers achieve their customer growth KPIs.
  • As part of a delivery team work alongside consulting functional experts, translating business requirements into technical specifications and developments
  • Deliver technical expertise and technical leadership to customers when implementing solutions and developments
  • You will be interacting with the customer to understand their business processes and map their customer journey.

 

Education and Experience Required

  • Must  be a B.Tech + MBA
  • Must have 5+ years experience in CRM, Customer Engagement, Growth Functions of digital first companies.
  • Should have led CRM / Growth functions and improved customer engagement metrics for the product

 

Personality and Attitude Required

  • Ability to work with various teams in a complex environment, ensuring timely delivery of multiple projects. Strong organizational and multitasking skills with ability to balance multiple priorities.
  • Highly analytical with the ability to collate, analyze and present data and drive clear insights to lead decisions that improve KPIs.
  • Ability to effectively communicate and manage relationships with senior management, other departments and partners.
  • Detail-oriented and must have an aptitude for solving unstructured problems. You should work in a self-directed environment, own tasks and drive them to completion.
  • Strong problem-solving skills and ability to prioritize conflicting requirements
  • Excellent written and verbal communication skills and ability to succinctly summarize key findings.