Technical Writer

Bengaluru, Karnataka, India | Product | Full-time | Partially remote

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About MoEngage

 

MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site messages, and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle.

Fortune 500 brands and Enterprises across 35 countries such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, and Bigbasket use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month!

Our vision is to build the world’s most trusted customer engagement platform for the mobile-first world.

We have top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports. We have also been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic.

Our last round of Series D funding of $30 million in December 2021 accelerates our vision to create impeccable customer experiences for our customers globally. We have recently crossed 500+ headcount milestones and are still growing.

At MoEngage, we are passionate about our team and technology . We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class team.

Technical writers plan, create, and maintain educational content as an integral part of the developer or user experience. The content is often in the form of documentation, but may also be UI text, sample code, videos, or other educational material. Regardless of the content medium, technical writers are distinguished by their abilities to explain complex topics in a way that’s useful to their audience.

Technical Writers take intricate information and communicate it clearly, concisely, and accurately. 

Responsibilities

  • Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.
  • Prepare, edit, and publish product documentation for product releases including user guides, release notes, API references, knowledge base articles, and other resources.
  • Organize existing documents, identify documentation gaps, and drive new projects, keeping a focus on customer needs.
  • Ensure maintenance of release notes and drafted at one common repository for internal purposes.
  • Develop/Manage relationships with functional teams to enhance/develop content that drives user engagement and decreases support tickets and addresses complex problems through content.
  • Build relationships with customer-facing teams (Sales, Support, and Success team) and operational supervisors, and use their feedback to drive simplicity and usability of documentation
  • Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
  • Provide ongoing qualitative and quantitative measurements of content scope, effectiveness, and usage, especially for user search metrics.
  • Manage multiple priorities in a fast-paced, ever-changing environment.

Requirements:

  • Experience 3-5 years of Technical Writing 
  • Experience documenting IDEs, Web services technologies, APIs, SDKs, SaaS applications, or enterprise-class client/service software along with ability to read code
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures (gifs, png, flowcharts, etc)
  • Demonstrated working knowledge of training techniques and best practices for onboarding or adopting new technologies.
  • Experience in using documentation tools similar to MediaWiki, Confluence, WordPress Documentation plugins, and so on.
  • Experience using Image or Video tools to create illustrative user guides with image or video snapshots
  • Good planning, interpersonal, negotiation, and communication (verbal and written) skills.
  • Ability to multi-task with multiple deadlines and/or milestone requirements.
  • Strong attention to detail and commitment to quality, including proofreading, copy editing and maintaining design consistency.
  • Energetic and able to work in a highly dynamic environment.