Senior Customer Success Manager - India & MEA

Bengaluru, Karnataka, India | Customer Success Team | Full-time

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MoEngage is an insights-led customer engagement platform, trusted by 1,200+ global consumer brands. As a Great Place to Work Company we are a young, fast-paced and intelligent customer engagement platform that fosters a culture of innovation, ownership, freedom, and fun while building future-ready technology products. Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyzes billions of data points generated by customers and their devices in order to predict their behavior and engage them at every touchpoint throughout their lifecycle with personalized communication.

In just eight years since our inception, we have worked with leading Fortune 500 brands such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, Bigbasket, and Sharechat, with a global presence that encompasses 35 countries. We currently have offices in San Francisco, Boston, London, Dubai, Ho Chi Minh city, Bangkok, Kuala Lumpur, Singapore, Sydney, Vietnam, Berlin, Jakarta, and Bengaluru.

The care we give to our customers is quite high! Our achievement of top service and support ratings in Gartner's Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports is a testament to that. Another commendable quality is our people-centric culture, as we have recently been included in Battery Ventures' top 25 private cloud computing companies. As recognized by the DivHERsity Awards, we are one of the top 20 diversity companies in the world, while the Economics Times names us as one of the Top Organizations for Women. 

Will you be able to thrive in a fast-paced environment where innovation, speed, and customer-centric thinking are the norm? Is it your passion to uncover opportunities others are unaware of and to champion them? Do you crave ownership and a chance to be a part of something that matters? If so, this may be a worthwhile opportunity for you!

 

Job Description

  • Onboard customers with Integration support and drive adoption of the product
  • Be the point of contact for Accounts and be responsible for the growth of the customer
  • Build relationships with senior stakeholders and manage account planning
  • Provide relevant CRM and mobile marketing automation expertise to the Customers
  • Advise clients on the most effective ways to use the MoEnagage Platform
  • Be a Product Evangelist, consulting the top internet companies on their growth.
  • Awareness on Information Security concepts and Best Practices

 

Skills 

  • 5-7 years of experience with relevant experience.
  • Understanding of the Mobile Ecosystem & App Marketing. Previous experience in a Success or Support Engineer role for a Saas company is a plus.
  • SaaS and B2B experience is a must.
  • Ability to understand customer requirements and see how MoEngage can add value in various ways.
  • Take ownership of the relationship post sales and grow the customer
  • Champion the product and be an evangelist
  • Empathy - Needed in any client facing role, also important for working with other teams.
  • Strong written and verbal communication skills

 

Perks

  • Work at Scale and challenge yourself
  • Work with a smart team which grew up in the Mobile First world
  • Work on an award winning product, tech and scale
  • We have you sorted with our coolest tech and softwares- Gainsight
  • Our learning program - Xcelerator to power your learning goals
  • CSM Leaders like nowhere else and the coolest team you can imagine

 

Why Join Us!

At MoEngage, we are passionate about our team and technology - see below to know more about us.

Life@MoEngage

Tech@MoEngage

Scale @MoEngage

We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.