Director of Product Management - Data & Integrations

Bengaluru, Karnataka, India | Product | Full-time | COVID-19 remote

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About MoEngage

MoEngage is an Intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site massages, and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle.

Fortune 500 brands and Enterprises across 35 countries such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, Bigbasket, and Sharechat use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 90 billion messages to 900 Million consumers every month!

Our vision is to build the world’s most trusted customer engagement platform for the mobile-first world.

We promise to care about your customers as much as you do. And that justifies our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports. We have also been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic."

Can you thrive and excel in a fast-paced ecosystem where innovation, speed and user centric product thinking are the norms? Do you enjoy discovering opportunities others do not even know exist and are geared to champion them? Are you driven by ownership and a chance to make an impact? If so, this opportunity may be for you!

What will you be doing?

As a Director of Product - Data, you will own the strategy and vision for the Data Charter @ MoEngage and pursue some of the most exciting opportunities. You will develop a hypothesis, conduct user research, and experiments to inform your product design and strategies. You will establish your product viewpoints and share them with senior leaders, partners, and customers. You will be reporting to the VP of Product. 

Charter you would be responsible for

  • Managing entire Data charter at MoEngage ; Data is backbone for MoEngage where charter would include functions like Capture, Ingest, Clean, Match, Store,Enrich, Aggregate, Transform, Share data; 
  • Managing charter around Integrations with Partner solutions and move us towards an app marketplace direction
  • Managing Data Science and ML based offerings from MoEngage

What will you be doing

  • Synthesize and derive product strategy and vision from interactions with customers, business stakeholders, legal and policy teams, competitive insights and market trends; build and manage an actionable product roadmap for Data @ MoEngage
  • Create business cases outlining projected impact for each initiative to be prioritized on the roadmap. Bring value addition by thinking big, continuously pitching new product ideas and championing them to execution ; Work with the Product Leadership to prioritize problems or themes to reach the outcomes 
  • Define and own the business metrics and OKRs for our products , Launch products and features that solve customer problems and help them achieve outcomes
  • Collaborate with engineering, sales, product, customer success and support, and design teams to ensure alignment on roadmap and prioritization, and product delivery, sales and adoption
  • Manage the entire product line’s life cycle from strategic planning to Go-to-market activities. Provide initiative rollout status & monitor impact of each initiative launched
  • Build a world-class team of Product managers by mentoring team members for success in the PM role, reviewing their work, and evaluating employee performance

Skills & Requirements

  • 8+ years in software product management with a consistent record of timely and quality delivery of software products, 3+ years of direct people management experience;
  • Experience of 2 or more years in one or more of the following is a plus:  Data Platforms for B2B or B2C softwares along with setting Integration or app marketplace strategy.
  • Knack to fall in love with a problem than the solution, Product thinking with understanding of both qualitative and quantitative measures to make decision
  • Knowledge in developing elegant and simple feature functionalities which deliver the world-class user experience
  • Experience leading product teams establishing product roadmaps and ensuring teams deliver on key achievements; 
  • High bias for action with demonstrable history of identifying and resolving cross-project interdependencies 
  • Ability to juggle several initiatives and shift priorities as needed
  • Exceptional communication skills (verbal and written communication) with a knack for storytelling backed by data based insights