About MoEngage

MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site messages and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle.

Fortune 500 brands and Enterprises across 35 countries such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO and Bigbasket use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month!

Our vision is to build the world’s most trusted customer engagement platform for the mobile-first world.

We promise to care about your customers as much as you do. And that justifies our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports. We have also been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic.

MARKET RESEARCH EXECUTIVE

Responsibilities :

• Work closely with marketing teams across the world on enrichment of contact/ Lead data
• Ensure data enrichment tasks are completed within SLAs
• Mapping data as per the requirement, coordinating with different teams for the data and checking its accuracy
• Use tools such as google, Linkedin, Apptopia etc to enrich data
• Upload contacts to hubspot or Salesforce
• Ensure high quality of data is maintained for marketing database
• Segment and report on marketing database
• Constant communication with marketing team to understand the evolving needs
• Generate reports on the database enriched/other MIS data

Qualifications :

• 2-3 years experience in a Market Research role / Data enrichment role
• Good knowledge of MS Excel/ Google sheets
• Experience of working on different web tools such as google, Linkedin, Apptopia etc
• Basic knowledge of working in Hubspot or any other marketing automation tools
• Basic knowledge of salesforce CRM, do not need to be an expert but know how to use it
• Excellent oral and written communication skills
• Proactive, positive, and solutions oriented with excellent customer service skills