Associate Customer Success Manager

Bangalore | Customer Success Team | Full-time

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About MoEngage

MoEngage is an intelligent customer engagement platform built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site messages, and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle.

Fortune 500 brands and Enterprises across 35 countries such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, and Bigbasket use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month!

Our vision is to build the world’s most trusted customer engagement platform for the mobile-first world.

We promise to care about your customers as much as you do. And that justifies our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports. We have also been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic.

MoEngage is hiring a Partner Development Manager who will be responsible for scaling our Strategic Alliance with key SI and Consulting Partners. This individual will drive programs for Recruitment, Onboarding and GTM execution with partners to assist in Business Development and Services Support. 

 
As a part of the Customer Success team at MoEngage, here are some things you can expect to:
 
  • Onboard customers with Integration support and drive adoption of the product
  • Be the point of contact for Accounts and be responsible for the growth of the customer
  • Build relationships with marketing and product team POCs of the customer
  • Provide relevant CRM and mobile marketing automation expertise to the Customers
  • Advise clients on the most effective ways to use the MoEnagage Platform
  • Be a Product Evangelist, consulting the top internet companies on their growth

Skills 

  • 1 to 3 years of experience with clients or managed accounts, across Technical, Presales, and Technical Account Management
  • Understanding of the Mobile Ecosystem & App Marketing. Previous experience in a Success or Support Engineer role for a Saas company is a plus.
  • Ability to understand customer requirements and see how MoEngage can add value in various ways.
  • Take ownership of the relationship post-sales and grow the customer
  • Champion the product and be an evangelist
  • Empathy - Needed in any client-facing role, also important for working with other teams.
  • Strong written and verbal communication skills Perks
  • Work at Scale and challenge yourself
  • Work with a smart team which grew up in the Mobile First world
  • Work on an award-winning product, tech and scale
  • We have you sorted with our coolest tech and software- Gainsight
  • Our learning program - Xcelerator to power your learning goals
  • CSM Leaders like nowhere else and the coolest team you can imagine
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