MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.  

MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.

For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave™: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave™ 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

Note : This role will be primarily focused working with EU, US & LATAM sales teams and would require working the 3pm to 12AM IST shift.  

What you will do 

• Assist Sales & CS teams with non-standard and complex quote execution 
• Review deals for accurate terms, billing information and product entitlements to ensure that the data is captured accurately in MoEngage internal systems 
• Improve workflows, processes, and automation to increase the effectiveness of Deal Desk
• Partner with cross functional teams (finance, legal, implementation, product) to understand evolving business needs and support them wherever needed
• Maintain current knowledge of MoEngage product offering, pricing & packaging models
• Be a custodian of Customer Entitlements and make sure the information is updated in Salesforce

Preferred skills and background

• Experience working with DealHub CPQ and Salesforce CRM preferred 
• Basic understanding of SaaS subscription models 
• Minimum 3 years experience in Deal Desk role in a SaaS company 
• Great attention to detail and appetite to learn
• Exemplary written and verbal communication skills 
• Team player who loves to collaborate cross-functionally and globally to support the business goals