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| Full-time
About MoEngage
MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.
MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.
For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.
MoEngage was named a Contender in The Forrester Wave™: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave™ 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.
Position Overview:
We are seeking an experienced and strategic Director of Email Deliverability Services to join our team. In this role, you will lead our Email Deliverability Consulting practice, overseeing a team of deliverability consultants while defining and implementing email deliverability strategies for our enterprise clients. The ideal candidate will bring 10+ years of experience in email deliverability consulting and people management, with a proven track record of driving operational excellence and client success.
Key Responsibilities:
Leadership & Team Management
Build, mentor, and lead a high-performing team of Email Deliverability Consultants across global regions
Establish clear performance metrics, career development paths, and growth opportunities for team members
Drive operational excellence through process optimization, resource allocation, and workflow management
Foster a collaborative culture that promotes knowledge sharing and continuous improvement.
Strategy & Consulting
Serve as the ultimate escalation point and subject matter expert for complex deliverability challenges
Develop innovative email deliverability methodologies and best practices tailored to client needs
Partner with enterprise clients to design comprehensive email deliverability strategies that drive business outcomes
Stay at the forefront of industry changes, including ISP policies, authentication standards, and compliance regulations
Business Growth & Client Success
Collaborate with Sales and Customer Success teams to identify upsell opportunities and expand service offerings
Drive revenue growth through high-quality deliverability consulting services
Ensure client satisfaction through consistent delivery of measurable improvements in deliverability metrics
Develop ROI models to demonstrate the business impact of improved email deliverability.
Cross-Functional Collaboration
Work closely with Product Management to influence the product roadmap for deliverability features
Partner with Marketing to develop thought leadership content showcasing MoEngage's expertise
Collaborate with Technical Support and Engineering to resolve complex client issues
Align with Customer Success to ensure seamless client experiences and service delivery.
Qualifications & Requirements :
Experience:
10+ years of progressive experience in email deliverability consulting, with significant experience serving enterprise clients
5+ years of people management experience, preferably leading distributed teams in a services environment
Proven track record of building and scaling operations teams in a high-growth environment
Experience working with global ISPs and managing sender reputation across various regions.
Technical Knowledge:
Deep expertise in email authentication protocols (SPF, DKIM, DMARC)
Comprehensive understanding of deliverability monitoring tools and analytics platforms
Proficiency in interpreting deliverability data and transforming insights into actionable strategies
Knowledge of email compliance regulations across different markets (CAN-SPAM, GDPR, CASL, etc.)
Skills & Attributes:
Exceptional leadership abilities with a focus on team development and operational excellence
Outstanding verbal and written communication skills with the ability to translate complex technical concepts for various audiences
Strong business acumen with an understanding of how deliverability impacts marketing ROI
Strategic mindset coupled with a hands-on approach to problem-solving
Customer-centric approach with a passion for driving client success.
Education:
Bachelor's degree in Marketing, Business, Computer Science, or related field; advanced degree preferred
Relevant industry certifications (e.g., CIPP/E, email marketing certifications) are a plus.
Why Join Us!
At MoEngage, we are passionate about our team and technology - see below to know more about us.
We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.
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