• Own and drive end-to-end implementation projects for enterprise clients, from kickoff to full go-live
• Lead migration projects from competitor platforms, ensuring smooth data, audience, and campaign transfers.
• Serve as a strategic partner to customers, helping them translate their business goals into actionable onboarding plans.
• Define and track delivery metrics like Time to First Go-Live, Full Go-Live, Customer Happiness Score and others that are required by internal KPIs
• Conduct periodic meetings, provide regular progress updates, and manage customer expectations throughout the onboarding lifecycle.
• Collaborate with Product and Engineering teams on feature enablement, integration, and technical problem-solving.
• Proactively identify risks and issues, manage resolutions to maintain project timelines and customer satisfaction.
• Mentor and support junior IMs and act as a subject matter expert in key implementation workflows.
• Contribute to the standardization of implementation processes and creation of documentation/templates.
• Gather and relay customer feedback to help improve onboarding and product experience.

• 7+ years of experience in Implementation Management, Professional Services, or Customer Success, preferably in SaaS or MarTech.
• Proven success leading complex customer onboarding projects, especially data-driven or API-heavy platforms.
• Strong stakeholder management and communication skills, with the ability to influence senior customer and internal stakeholders.
• Experience with project management tools like Rocketlane or Jira.
• Ability to juggle multiple priorities and deliver in a fast-paced, high-growth environment.
• Solid understanding of marketing automation, CRM ecosystems, and campaign orchestration.
• Data-savvy and technically inclined — able to understand API documentation, data mapping, and integration requirements.
• Familiarity with customer engagement KPIs, marketing lifecycle metrics, and onboarding benchmarks.
• Individual contribution role, but a team player who thrives on collaboration, accountability, and continuous improvement.
• Experience with customer journey orchestration tools, push/email/SMS marketing tools, or analytics platforms would be an added advantages.
• Hands-on experience using MoEngage (either in a previous role or as a client) is a major plus.
• PMP, CSM, or other project management certifications are advantageous.

The annual total salary range for this position is $97,500 - $130,000
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.

At MoEngage, we respect and value differences. We believe that when people from diverse backgrounds and perspectives collaborate, we create the most value – for our clients, our employees, and society. We embrace diversity and uphold a strong set of values. We are committed to inclusivity and take pride in providing equal opportunities for success and growth.

Employment at MoEngage is based solely on professional competence, skills, and experience. We stand firmly against all forms of discrimination and support equal rights and opportunities regardless of gender, ethnicity, abilities, age, identity, orientation or expression, marital status (including pregnancy), religion and beliefs, or any other status protected by law.

It is our policy to comply with all applicable national, state, and local laws related to non-discrimination and equal opportunity. MoEngage is truly a place where everyone can bring their passions, authentic selves, and talents to work, collaborating to drive progress and solve meaningful challenges.

Why Join Us!
At MoEngage, we are passionate about our team and technology - see below to know more about us.
Life@MoEngage
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We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.