About MoEngage

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.  

MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.

For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave™: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave™ 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

Responsibilities

• Write technical content for complex software products.

• Collaborate with different teams such as Product Management, Quality Assurance, Development, Product Design to understand new features, enhancements, use cases, and issues in the product.

• Understand documentation requirements and customer needs, estimate documentation efforts, plan releases, and communicate work updates to stakeholders proactively.

• Prepare, edit, publish, and maintain documentation for product releases.

• Research complex technical concepts (independently and collaboratively) and develop effective deliverables to serve customer needs.

• Organize existing documents, identify documentation gaps, improve documentation quality, and drive new projects.

• Build relationships with customer-facing teams (Sales, Support, and Success team) and use their feedback to drive simplicity and usability of documentation.

• Develop content that addresses complex problems, drives user engagement, and decreases support tickets.

• Manage multiple priorities in a fast-paced, ever-changing environment with less supervision.

• Follow the established style guide and templates to ensure consistency.

• Adhere to the defined documentation process and work with a team of writers.

Requirements

• 4 to 6 years of experience in technical writing.

• BE (Computer Science, Electronics and Communication), B.Sc. (Computer Science), BCA, MCA, or related degree.

• Experience of documenting web services technologies, APIs, SaaS applications, enterprise-class client/server software, IDEs, or SDKs with the ability to read code.

• Working knowledge of:

• Documentation tools (such as Zendesk, Confluence)

• Image-editing tools (such as Snagit)

• Video-editing tools (such as Camtasia)

• Project management tools (such as Jira)

• HTML and markdown
• Style Guide (such as MSTP)

• Understanding of documentation types such as user guides, release notes, API references, SDK documentation, knowledge base articles, and other resources.

• Good planning, organizational, interpersonal, and communication (verbal and written) skills.

• Excellent editing skills with attention to detail.

• Strong analytical and problem-solving skills.

• Ability to make progress with less-than-complete information.