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, , | Customer Success Team | Full-time
About MoEngage
MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.
MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.
For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.
MoEngage was named a Contender in The Forrester Wave™: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave™ 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.
- Manage a team of Enterprise Customer Success Managers and be accountable for their success and development
- Own Enterprise Customer on-boarding and lifecycle journey
- Provide relevant CRM and mobile marketing automation expertise to Customers
- Build and manage CXO level relationships with client stakeholders
- Identify up-sell and cross-sell opportunities from existing accounts
- Monitor risky accounts and proactively take action to achieve success
- Collaborate with sales team to support sales efforts
- Collaborate with product team to communicate customers’ needs and help design an ideal offering
- Launch and manage new customer success improvement initiatives
- Attend and present at conferences, events and webinars
- Designing an amazing and memorable customer experience
- Inspiring leader with the ability to rally a team towards hitting key KPIs and providing an exceptional experience for our customers
- Skilled at identifying process improvements and operational excellence within a growing team
- Experience in marketing automation, CRM, mobile engagement technologies
- Imaginative and creative thinking skills with an ability to quickly diagnose problems and zoom out to see the bigger picture for the business
- 5+ years of Customer Success or Account Management experience
- Proven track record of delivery in a Customer Success environment with a focus on increasing customer engagement and retention
- Willingness to travel about 30% of time
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