Senior Customer Success Manager - EU

Bengaluru, Karnataka, India | Customer Success | Full-time

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About MoEngage

MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site messages, and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle.

Fortune 500 brands and Enterprises across 35 countries such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, and Bigbasket use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month!

Our vision is to build the world’s most trusted customer engagement platform for the mobile-first world.

We promise to care about your customers as much as you do. And that justifies our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports. We have also been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic.

 

Job Description

  • Onboard closed leads with Integration support
  • Be the point of contact for Accounts and be responsible for the growth of the customer
  • Advise clients on the most effective ways to use the MoEnagage Platform
  • Be a Product Evangelist, consulting the top internet companies on their growth.

Skills

* 3-5 years experience in SaaS, ideally in CEP, CDP or ESP
* Experience in managing European or US clients is a must
* Strong technical knowledge (Cloud marketing, Python, SQL, HTML) is plus
* Excellent written, verbal, and presentation skills appropriate to both technical and management clients, including effective interaction with technical architects to senior executives.
* Strong organizational skills with an ability to manage competing client demands, multiple priorities, commitments, and projects.
* Strong analytical skills regarding technical and project management issues
* Experience in a customer-facing environment such as sales, technical consulting or enterprise customer support.
* Ability to troubleshoot technical issues at a high level to determine the appropriate path to resolution.
* Exemplary customer service attitude with business development and customer relationship management experience.
 

Perks

  • Work at Scale and challenge yourself
  • Work with a smart team which grew up in the Mobile First world
  • Work on an award winning product, tech and scale
  • We have you sorted with our coolest tech and softwares- Gainsight
  • Our learning program - Xcelerator to power your learning goals
  • CSM Leaders like nowhere else and the coolest team you can imagine
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