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, , | Professional Services | Full-time
MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.
MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.
For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.
MoEngage was named a Contender in The Forrester Wave™: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave™ 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.
About the role:
- Own and Manage the client integration and onboarding process
- Guide client tech team through the integration process
- Plan and consult client marketing team on use cases and solutioning
- Coordinate between internal cross-functional teams
- Ensure continuity between Sales and Customer Success
- Reduce “Time to Revenue Recognition” and provide customers with a fast and effective on-boarding experience
Key Responsibilities:
- Project Management skills with an organized approach
- Documentation of Integration Processes and Best Practices
- Good technical knowledge to help clients make appropriate customizations
- Experience and understanding of Rest APIs
- Experience in working on integrations with Android/iOS/other app platforms
- Exposure to Mobile App Technologies is a plus
- Experience in Front End Web Development is a plus
- Experience in CRM, marketing automation platforms is a plus
- Experience in JIRA, Zendesk or similar ticketing tools is a plus
- Exposure to Analytics tools like GA, GTM etc. nice to have
- Awareness on Information Security concepts and Best Practices
Perks
- Work at Scale and challenge yourself
- Work with a smart team which grew up in the Mobile First world
- Work on an award winning product, tech and scale
- We have you sorted with our coolest tech and softwares- Gainsight
- Our learning program - Xcelerator to power your learning goals
- CSM Leaders like nowhere else and the coolest team you can imagine
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