Senior Product Manager - Data

Bengaluru | Product | Full-time | Partially remote

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MoEngage is an insights-led customer engagement platform, trusted by 1,200+ global consumer brands. As a Great Place to Work Company we are a young, fast-paced and intelligent customer engagement platform that fosters a culture of innovation, ownership, freedom, and fun while building future-ready technology products. Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyzes billions of data points generated by customers and their devices in order to predict their behavior and engage them at every touchpoint throughout their lifecycle with personalized communication.

In just eight years since our inception, we have worked with leading Fortune 500 brands such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, Bigbasket, and Sharechat, with a global presence that encompasses 35 countries. We currently have offices in San Francisco, Boston, London, Dubai, Ho Chi Minh city, Bangkok, Kuala Lumpur, Singapore, Sydney, Vietnam, Berlin, Jakarta, and Bengaluru.

The care we give to our customers is quite high! Our achievement of top service and support ratings in Gartner's Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports is a testament to that. Another commendable quality is our people-centric culture, as we have recently been included in Battery Ventures' top 25 private cloud computing companies. As recognized by the DivHERsity Awards, we are one of the top 20 diversity companies in the world, while the Economics Times names us as one of the Top Organizations for Women.

Will you be able to thrive in a fast-paced environment where innovation, speed, and customer-centric thinking are the norm? Is it your passion to uncover opportunities others are unaware of and to champion them? Do you crave ownership and a chance to be a part of something that matters? If so, this may be a worthwhile opportunity for you!

 

"As a Sr. Product Manager for MoEngage Data platform, you will build products that will enable MoEngage customers to seamlessly integrate their user data with MoEngage for generating insights and sending personalized messages to their end users. You will also define and standardize the data management practices for tracking, maintaining and utilizing the user data in MoEngage along with user identity management and profiling.

 

What will you be doing?

  • Build and optimize the user data tracking and management products like user identity management, profiling and data enrichment for a 360 customer profile
  • Launch products and features that help customers easily integrate their data sources with MoEngage.
  • Manage and improve the integration experience of the MoEngage SDK and APIs which our customers use for sending their user data to MoEngage.
  • Identify avenues for new technology partnerships and build out of the box integration modules with our partners.
  • Keep track of changes and updates in the privacy world and work with our legal and security teams to ensure compliance with all existing and new privacy policies like GDPR, CCPA, HIPPA etc.
  • Synthesize and drive product strategy from interactions with customers, business stakeholders, partners, legal and policy teams, competitive insights and market trends; build and manage an actionable product roadmap.
  • Define future concepts and build product roadmaps; Create business cases outlining projected impact for each initiative to be prioritized on the roadmap. Manage the entire product line’s life cycle from strategic planning to Go-to-market activities. Provide initiative rollout status & monitor impact of each initiative launched
  • Collaborate with engineering, sales, product, customer success and support, and design teams to ensure alignment on roadmap and prioritization, and product delivery, sales and adoption
  • Balance trade-offs between time and scope while meeting user needs and business goals. Write detailed product requirements and end to end use cases with effective user stories to be used by engineering & design teams. Refine product backlog. 

 

Skills & Requirements

  • 4+ years in software product management with a consistent record of timely and quality delivery of software products and at-least 2 years of experience in data and API products. Candidates who have worked as developers earlier will be given slight preference
  • Experience with Project Management tools like JIRA, able to create low-fi and high-fi mockups using Balsamiq, Figma or any tool 
  • High bias for action with demonstrable history of identifying and resolving cross-project interdependencies 
  • Ability to juggle several initiatives and shift priorities as needed
  • Exceptional communication skills (verbal and written communication) with a knack for storytelling
  •    Data Driven with proficiency on data querying and analysis. Experience with tools like SQL,Excel, Tableau, Qlikview etc. is preferred
  •  Experience in one or more of the following is a plus:  SaaS, Marketing Automation, Customer Communication, Data Management Platforms, Customer Data Platforms or Data Integration Platforms, Identity Management Platforms. 

 

At MoEngage, we are passionate about our team and technology - see below to know more about us and technology.

Tech @MoEngage | Scale @MoEngage | Life @MoEngage

We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.