Senior Specialist- Accounts Receivable - Jakarta

Jakarta, Indonesia | Finance | Full-time | COVID-19 remote

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 MoEngage is an insights-led customer engagement platform, trusted by 1,200+ global consumer brands. As a Great Place to Work Company we are a young, fast-paced and intelligent customer engagement platform that fosters a culture of innovation, ownership, freedom, and fun while building future-ready technology products. Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyzes billions of data points generated by customers and their devices in order to predict their behavior and engage them at every touchpoint throughout their lifecycle with personalized communication.

In just eight years since our inception, we have worked with leading Fortune 500 brands such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, Bigbasket, and Sharechat, with a global presence that encompasses 35 countries. We currently have offices in San Francisco, Boston, London, Dubai, Ho Chi Minh city, Bangkok, Kuala Lumpur, Singapore, Sydney, Vietnam, Berlin, Jakarta, and Bengaluru.

The care we give to our customers is quite high! Our achievement of top service and support ratings in Gartner's Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports is a testament to that. Another commendable quality is our people-centric culture, as we have recently been included in Battery Ventures' top 25 private cloud computing companies. As recognized by the DivHERsity Awards, we are one of the top 20 diversity companies in the world, while the Economics Times names us as one of the Top Organizations for Women.

Will you be able to thrive in a fast-paced environment where innovation, speed, and customer-centric thinking are the norm? Is it your passion to uncover opportunities others are unaware of and to champion them? Do you crave ownership and a chance to be a part of something that matters? If so, this may be a worthwhile opportunity for you!

 

Responsibilities

  •   Connect with customers to secure payments and identify key problem accounts for manager’s review.
  •   Research outstanding balances and resolve customer issues by coordinating with the Internal team.
  •   Responsible for advising clients on alternative solutions in case of payment failures/ disputes.
  •   Lead collection discussions on key accounts during internal team calls.
  •   Work within the Order Management team to resolve billing disputes and credit note requests.
  •   Responsible for assisting the manager on Monthly closure of Invoicing·
  •   Responsible for addressing client queries and resolving them in a timely manner.
  •   Coordinate dispatch of documents and forward credit for accepted documents

 

Requirements

  •   BS degree in Finance / Accounting / Economics preferred
  •   2-3 years of experience in collections and invoice payment processing
  •   Experience in agile & fast-paced environment
  •   Proficient in Microsoft Office Suite, with an emphasis on Excel
  •   Ability to work closely and effectively in a team environment across all facets of the Company
  •   Strong organizational skills with the ability to manage competing priorities and deadline pressures effectively for customers.

 

Why Join Us!

At MoEngage, we are passionate about our team and technology - see below to know more about us.

Life @MoEngage

Tech @MoEngage

Scale @MoEngage

We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.