Manager-Tech Support Enablement

Bengaluru, Karnataka, India | Solutions Team | Full-time | Partially remote

Apply

Group Company: MoEngage India

Designation: Manager-Tech Support Enablement (MTSE-SE)

Office Location: Koramangala Bengaluru (India)

 

Position description:

 

About MoEngage

MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site messages and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle.

Fortune 500 brands and Enterprises across 35 countries such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO and Bigbasket use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month!

Our vision is to build the world’s most trusted customer engagement platform for the mobile-first world.

We promise to care about your customers as much as you do. And that justifies our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports. We have also been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic.

 

As a part of the Solutions Engineering team at MoEngage, here are some things you can expect:

  • Continuous learning on the end to end product and exposure to our huge tech stack.
  • Each day is fast paced and challenging with new and priority customers getting onboarded in very close quarters
  • The prime and critical focal point for the company representing product , engineering and sales and the company when it comes to existing customers
  • Be part of growing team and has immense visibility across the organization
  • Flexible culture and all doors open to drive ownership and leadership.
  • Clear cut career path defined for desired opportunities and new responsibilities to be taken up that assures growth or movement up the career ladder.

 

Responsibilities:

  • Develop, maintain and own training strategy & curriculum/content
  • Deliver instructor-led technical trainings for technical audiences
  • Develop enterprise-grade video training nuggets for internal/external audiences
  • Conduct regular post-training assessments
  • Coach senior technical members on training delivery & best practices
  • Contribute to quality control measures through pro-active feedback
  • Own quarterly enablement stats & reporting

 

Requirements:

  • Engineering graduate with 5 years of experience in app development / technical training 
  • Demonstrated ability to train & coach core technical teams/developers
  • Ability to build skill metrics required for different roles in the support organisation and create training plans to fill gaps for individuals. 
  • Exposure on any LMS would be an advantage
  • Background in Instructional Design would be an advantage
  • Ability to fluently communicate across live & virtual audiences